Privacy Policy

Purpose

Privacy is important to us. VivianRank.com (hereinafter “we,” “our,” “us”) is committed to protecting your privacy and maintaining a quality online experience for our website viewers. This Privacy Policy explains how we collect, handle, store, and protect personal information about you as a visitor and/or user of our website; your rights in relation to your personal information; and how you can contact us and supervisory authorities in the event you have questions about how we handle your personal information.

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

Please also read our Terms and Conditions of Use.

Please read this Privacy Policy carefully and in its entirety before using VivianRank.com. You, as a visitor and/or user of our website, agree to the following Privacy Policy, and your access and/or use of our website, products, and/or services constitutes your voluntary acceptance to be bound by its terms, whether you have read it or have had the opportunity to read it and have chosen not to. Your use of our website, and any information that you contribute or provide to us, is subject to this Privacy Policy.

Children’s Online Privacy Protection Act (COPPA)

This website and any products and services offered herein are not intended for persons under the age of 18.

We prohibit children under the age of 18 from using any and all interactive portions of this website, including leaving any comments, filling out forms, or otherwise submitting information. A child’s parent or guardian should contact us if we have inadvertently collected any information or content from that child without the parent or guardian’s authorization, so that we may delete that information from our records.

CAN-SPAM Act of 2003

We have taken the necessary steps to ensure that we are in compliance with the Controlling the Assault of Non-Solicited Pornography and Marketing (CAN-SPAM) Act of 2003 and will not send misleading information.

Personal Information We Collect

The type of personal information we collect depends on how you are interacting with us.

The personal information we collect from you consists of the following:

Name and contact data, such as, first and last name, email address, postal address, phone number, and other similar contact data;
Payment information, such as, payment card number (credit or debit card), and the security code associated with your payment instrument, if you make a payment; and
Comments, feedback, questions and other information you provide to us.

We collect your email address in order to:

Send information, respond to inquiries, and/or other requests or questions
Process orders and to send information and updates pertaining to orders
Send you additional information related to your product and/or service
Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

How We Use the Information You Provide

We will not sell or trade your personal information.

We will not transfer your personal information unless we give you advance written notice or need to comply with our legal obligations, resolve disputes, and/or enforce our agreements.

Depending on how you interact with us, we use your personal information to:

Process and fulfill an order, download, subscription, or other transaction;
Respond to your requests, inquiries, comments and concerns;
Send marketing emails;
Ask for ratings and reviews of services;
Inform you of and administer promotions, or surveys;
Help us address problems with and improve our website;
Follow up with you after correspondence via phone, Zoom, or live chat;
Protect the security and integrity of our website; and
Contact you for other business reasons, if necessary.

Use of Cookies

“Cookies” are small text files that are placed on a computer or other device and used to identify the user or device and to collect information when you visit a website.

We use absolutely necessary cookies, which allow you to move around our website and use its features.

You can disable cookies through your web browser’s settings but disabling this function may diminish your experience on our website as some features may not work as intended.

Google Analytics

We use Google Analytics to access standard metrics such as the number of website users interacting with our website, their number of sessions, what they do, when they are viewing our website, how they found our website, and how they interact with our content.

For information regarding how Google uses data when you use Google’s partners’ sites, visit: https://policies.google.com/technologies/partner-sites

Website users may opt out of Google Analytics by visiting the Google Analytics Opt-Out Page.

“Do Not Track” (DNT) Signals

Some browsers transmit Do Not Track (DNT) signals to websites.

Due to the lack of a common interpretation of DNT signals throughout the industry, we do not currently alter, change, or respond to DNT requests or signals from these browsers.

How the Information is Shared and Stored

Depending on how you interact with us, we share information with our third-party service providers, agents and representatives, including, but not limited to, eCommerce platform providers, payment processing providers, email service providers, IT service providers, security and software service providers, in order to process the information as necessary to complete a transaction, fulfill your request, or otherwise on our behalf based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.

We also will disclose your personal information if we have a good faith belief that such disclosure is necessary to:

meet any applicable law, regulation, legal process or other legal obligation;
detect, investigate and help prevent security, fraud or technical issues; and/or
protect the rights, property, or safety of VivianRank.com, our users, employees or others.

Our current third-party service providers include:

Square
Stripe
CoachLogix
Sign Now
Assess Coach
Zoom
Calendly

Information Retention

Our website uses commercially acceptable security measures to prevent your personal information from being lost, used or accessed in an unauthorized way. We use a Secure Sockets Layer (SSL) certificate and never transmit your credit card information via email. If you receive an email from us that appears to be a request for personal information, do not respond because it may be a phishing scam designed to steal your personal information.

We cannot guarantee that your personal information will always be secure. Should there be a data breach, we will notify you when we are legally required to do so.

Information Protection and Security

We cannot guarantee that your personal information will always be secure. Should there be a data breach, we will notify you when we are legally required to do so.

Use and Transfer of Your Information Out of the European Economic Area (EEA)

This website is operated in the United States and the third parties with whom we might share your personal information (as explained above) are also located in the United States or other countries located outside the European Economic Area.

If you are located outside of the United States, please be aware that any information you provide will be transferred to the United States. By using this website, participating in any of its services and/or providing your information, you consent to this transfer.

Your Rights to Control Your Information

You can unsubscribe from our e-newsletters or updates at any time through the unsubscribe links found in the communications you receive from us.

CALIFORNIA CONSUMER PRIVACY ACT (CCPA)

The CCPA provides Californian residents with the following rights with respect to their personal information:

Right to request disclosure: to know the personal information collected about you and the purpose for its collection.
Right to request a copy: to make a personal information request twice in a given 12-month period
Right to deletion: to have your personal information deleted upon a verifiable request.
Right to say “no” to sale: to opt out of the sale of your personal information.
Right to not be discriminated against: the right to equal service and price even if you exercise your rights under the CCPA.

In the last 12 months, we have collected the following categories of personal information:

Identifiers: Name and email address through opt-in quiz or direct email
Customer records information: Name, address, telephone number
Internet or other electronic network activity information: Do not collect
Geolocation data: Do not collect
Audio, electronic, visual, thermal, olfactory, or similar information: Do not collect
Professional or employment-related information: Collect only for active coaching clients
Education information: Collect only for active coaching clients

If you are covered by the General Data Protection Regulation (GDPR), you may have rights under European and other laws to have access to your personal information and to ask us to rectify, erase and restrict use of your personal information. You may also have rights to object to your personal information being used, to ask for the transfer of personal information you have made available to us, and to withdraw consent to the use of your personal information. Further information on how to exercise your rights is set out below.

We will honor your rights under applicable data protection laws. You have the following rights under European laws, and may have similar rights under the laws of other countries:

Right of access: to make a written request for access to and a copy of your personal information
Right to rectification: to have your inaccurate personal information corrected or removed
Right to erasure (‘right to be forgotten’): to have your personal information erased
Right to restriction of processing: to limit the purposes that your personal information may be used for
Right to object: to object to the processing of your personal information in cases where our processing is based on direct marketing, processing for scientific/historical research and statistics, legitimate interest processing, and processing in regards to the performance of a public interest or official authority task
Right to data portability: to have your personal information transferred to you or a third party in machine-readable format
Right to withdraw consent: to withdraw your consent that we handle your personal information at any time. The withdrawal of your consent shall not affect the lawfulness of processing based on your consent before its withdrawal

These rights are not absolute and they do not always apply in all cases.

Filing a Complaint

If you are covered by the GDPR, and you are not content with how we manage your personal information, you may lodge a complaint with a supervisory authority, in the European Union (or European Economic Area) state where you are a resident, work, or where the alleged infringement of data protection laws took place.

If you would like to “opt out” or have any questions, comments, complaints, or suggestions in relation to data protection or this Privacy Policy, or any other concerns about the way in which we process information about you or you wish to change your personal information in our records, please contact us by email or postal mail:

VivianRank.com
Vivian E. Rank
17400 Evener Way, Eden Prairie, MN. 55346

Changes to this Privacy Notice

This policy is effective as of February 21, 2020.

We may change, modify, or update this Privacy Policy at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service. We recommend that you check the Privacy Policy when you visit our website to be sure that you are aware of our most current policy.

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